Are there any shipping fees?
Shipping fees are free throughout The United Arab Emirates. We will cover the cost. (Excluding Express Service)
Can I ship overseas?
Shipping is only available within The United Arab Emirates.
Can I use a delivery box?
We generally do not.
How long will it take to receive my order?
If you order a product that is marked as “In stock” on the product details page, it will be processed the next business day. Please check the shipping schedule on this website.
Can I specify a delivery date and time?
You can select this on the delivery method page on the purchase screen. (Excluding pre-order products)
Delivery time: Morning, 2pm-4pm, 4pm-6pm, 6pm-8pm, 7pm-9pm
If no time is specified, the product will be delivered as soon as possible after it is shipped.
Even if you specify a delivery date and time, there may be unavoidable delays due to natural disasters, bad weather, etc. Please note this in advance.
What is Express Service (Same-Day Delivery)?
The following conditions must be met when using Express Service (Same-Day Delivery).
*Stock status: Products that are marked as “In stock” or “Express service (paid option) available (same-day delivery)” on the product details page.
Orders made Monday through Sunday between 00:00 and 09:00: Delivered the same day between 18:00 and 21:00
Orders made Monday through Sunday between 09:00 and 23:59: Delivered the next day between 18:00 and 21:00
Orders made Monday through Sunday between 00:00 and 13:00: Delivered the next day
Orders made Monday through Sunday between 13:00 and 23:59: Delivered the day after
If I purchase multiple products, can they be packaged together?
Since each product is packaged individually, we cannot package them together. However, we can combine deliveries, so please contact us.